Privacy Notice

1. Who we are

Orinyx.ai is operated by Clickateam, Inc. ("Clickateam", "we", "us"). Clickateam acts as the data controller for personal data processed through the Service. Contact: support@orinyx.ai.

2. Personal data we collect

• Account data: name, email address, login credentials, profile details.
• Content: prompts, uploads (including images), generated outputs, and project data you create.
• Support data: messages you send us, attachments, and contact details.
• Usage & telemetry: pages viewed, features used, timestamps, error logs, device and browser info, IP address.
• Cookies: essential session cookies and limited analytics (see Cookies below).

Payment card details are collected and processed directly by our payment provider (Paddle); Clickateam does not receive or store full card numbers.

3. How we use personal data

• Create and operate your account and provide the Service (contract).
• Generate AI outputs you request (contract).
• Provide customer support (contract / legitimate interests).
• Secure the Service, prevent fraud and abuse (legitimate interests / legal obligation).
• Improve product quality and reliability (legitimate interests).
• Send service and transactional emails (contract). Marketing emails only with consent.
• Comply with legal obligations (legal obligation).

4. Who we share data with

• Service providers / subprocessors: cloud hosting, database, authentication, email delivery, analytics, error monitoring, and AI model providers used to power features.
• Merchant of Record: Paddle for the sale of our products, subscription management, payments, tax compliance, invoicing, and refund handling.
• Professional advisers: legal, accounting, and compliance advisers when necessary.
• Authorities: where required by law or to protect rights and safety.

We do not sell personal data.

5. International transfers

Some of our providers are located outside your country, including in the United States. Where personal data is transferred outside the UK/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Retention

We keep personal data only as long as necessary for the purposes above. Account and content data are retained while your account is active and for a limited period after closure to satisfy legal, tax, and dispute-resolution requirements. Backups and logs follow shorter, rolling retention windows. After these periods, data is deleted or anonymised.

7. Your rights

Depending on where you live, you may have the right to access, rectify, delete, restrict, or port your personal data, to object to certain processing, and to withdraw consent. UK/EEA users may lodge a complaint with their local supervisory authority. We will respond to verified requests within the timeframes required by law (typically within one month). Contact support@orinyx.ai to exercise these rights.

8. Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and least-privilege permissions. No system is 100% secure; please use a strong, unique password and keep your credentials confidential.

9. Cookies

We use essential cookies required for authentication and session management, and limited analytics cookies to understand aggregate usage. You can manage cookies through your browser settings. Blocking essential cookies may break parts of the Service.

10. Children

The Service is not directed to children under 16 and we do not knowingly collect their personal data.

11. Changes

We may update this notice from time to time. Material changes will be communicated through the Service or by email.

12. Contact

Clickateam, Inc. — privacy questions: support@orinyx.ai.