Refund Policy | Orinyx

This Refund Policy applies to purchases of Orinyx software access, subscriptions, Founding Member access, and credit top-ups.

Orinyx is a digital software product that gives users immediate access to AI-powered campaign builders, credits, generated campaign assets, saved assets, exports, and the Static Ad Builder.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for our orders. Paddle provides payment support and handles refund processing.

By purchasing Orinyx, you agree to this Refund Policy, our Terms, and Paddle's applicable buyer terms and refund policy.

1. Free Starter Plan

Orinyx offers a Free Starter plan so users can test the platform before purchasing a paid plan.

The Free Starter plan includes starter credits, access to selected builders, and the ability to try the product before upgrading.

We strongly encourage users to try the Free Starter plan before purchasing Founding Member, Pro, or credit top-ups.

2. General Refund Policy

Because Orinyx is a digital product with immediate access, paid purchases are generally final and non-refundable once access has been provided and/or credits have been used, except where required by law.

This includes, but is not limited to:

using paid credits,
using top-up credits,
generating campaign assets,
generating or editing ads,
saving generated assets,
exporting or downloading assets,
using premium builders,
or otherwise receiving the paid benefits of Orinyx.

Nothing in this policy limits any mandatory consumer rights that may apply in your country or region.

3. Founding Member Purchases

The Founding Member plan is a one-time payment that provides 12 months of Pro access. It does not automatically renew.

Because Founding Member access is delivered immediately and includes access to credits, premium builders, generated assets, exports, and the Static Ad Builder, Founding Member purchases are generally non-refundable once the account has used paid credits, generated assets, exported assets, used premium features, or otherwise received the paid benefits of the plan, except where required by law.

If you purchase Founding Member by mistake and have not used paid credits, generated assets, exported assets, or premium features, you may contact support and request a review. Approval is not guaranteed.

4. Pro Monthly Subscriptions

Pro is billed monthly and may be canceled anytime from your billing area or through the subscription management link provided by Paddle.

Canceling Pro stops future renewal charges. Your access will continue until the end of your current billing period unless otherwise required by law or determined by Paddle.

We do not provide prorated refunds for unused time in a billing period after paid access has been delivered, except where required by law or approved by Paddle.

5. Credit Top-Ups

Credit top-ups are one-time digital add-ons delivered immediately to your Orinyx account.

Top-up credit purchases are generally non-refundable once the credits have been added to your account, made available for use, partially used, or fully used, except where required by law.

If a duplicate top-up purchase or billing error occurs, contact support for review.

6. Refunds We May Consider

Refunds may be reviewed on a case-by-case basis in the following situations:

duplicate charge,
unauthorized or fraudulent charge,
billing error,
verified technical issue that prevents access to the purchased product and cannot be resolved,
accidental purchase where no paid credits, top-up credits, premium features, exports, or generated assets were used,
situations where a refund is required by applicable law.

7. Refunds We Generally Do Not Provide

We generally do not provide refunds for:

change of mind after purchase,
purchasing Founding Member and using it to create campaign assets,
using paid credits and then requesting a refund,
using top-up credits and then requesting a refund,
downloading or exporting assets and then requesting a refund,
not using the account after purchase,
forgetting to cancel before a renewal,
dissatisfaction with AI-generated output when the product functioned as described,
buying the wrong plan after pricing and plan details were displayed.

8. What Happens If a Refund Is Approved

If a refund is approved:

paid access may be removed,
the account may be downgraded to Free Starter,
unused paid credits and top-up credits may be removed,
access to premium builders may be removed,
subscription access may be canceled according to Paddle's refund and cancellation process.

Refunds, when approved, are processed back to the original payment method where possible.

9. How To Request a Refund

To request a refund, use one of the following methods:

use the "View receipt" or "Manage subscription" link in your Paddle receipt email,
submit a request through your Orinyx billing area if available,
contact Orinyx support at support@orinyx.ai,
or contact Paddle support through paddle.net.

Please include:

the email used for purchase,
order ID or receipt number,
the reason for the request,
screenshots or details if the request relates to a technical issue.

10. Mandatory Consumer Rights

Some countries or regions provide mandatory refund, withdrawal, or cancellation rights. Nothing in this Refund Policy limits those rights.

If Paddle's refund policy, buyer terms, or applicable law provides you with additional non-waivable rights, those rights will apply.